I work for USPS – items sent by millions ALWAYS jam our machines but there's a trick to avoid losing your package

A USPS employee has warned of the items some Americans try to send in letters that can jam the machines and result in mail getting lost.

They also later revealed that there's a solution to this problem.


The post office offers a "non-machineable stamp" which lets the clerks know to hand sort a letter rather than sending it through the machine to stop your mail from getting lost.

The Tiktok account @secretsofusps posted a video of what appears to be a letter sorting machine and wrote that some items will get ripped out or jam the machine, Daily Dot first reported.

"Stop sending coins, cards, keys, and jewelry through letters. This machine will rip them out," @secretsofusps said in front of the speedy machine.

The account captioned the video: "I can't even count how often it jams due to stuff like that. There's a huge chance you'll receive an empty envelope."

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The video went viral and currently has over six million views.

However, TikTok users in the comments did not all take this advice seriously.

"Not my problem you decide to use a destructive machine," one user commented."

"How about you use a machine that works for mail then. not that hard to adapt," another user said.

"Change the machine!!!!"

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One user even joked, "I'm gonna send a packet of fishing line."

However, other commenters responded to the criticism saying it was unfair and there are easy solutions to this problem.

"Why are y'all catching an attitude like this is the person who invented the machine."

"Yall, you are literally only meant to send paper items in a letter. If its not paper its technically a parcel and needs to be sent as such."

Another user shared a solution saying, "it's literally like an extra 20cents to have them processed by hand. we did our save the dates as magnets and it made a HUGE difference not to run."

The account @secretsofusps affirmed the latter's anecdote in a follow-up video that details how you can mail small items in envelopes.

"The post office has already figured out a way to accommodate small rigid items," the video says.

"For only 30 cents more, you can use a non-machineable stamp. This will let the clerks know to hand sort your letter."

The USPS claims it is more expensive to process these letters by hand which is why they apply a Non-Machinable Surcharge.

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