Are banks open during second lockdown? Barclays, HSBC and Lloyds opening times and advice
BANK branches remain open during lockdown, but accessing services online may be an easier option.
The second lockdown means many shops and facilities will close, but banks are considered an essential service and keep their doors open for those that really need it.
Some banking services are available in Post Offices which are also allowed to be open during the second lockdown.
You'll also find a lot of financial help related to coronavirus has been extended because of the new lockdown and your bank will be able to help you with that.
Here's how you can do your banking at branches and the alternatives to going in person at all the major high street banks.
Barclays branches can remain open during the second lockdown and the bank has said they will remain open "wherever possible" for urgent and essential banking.
It's asking customers only to visit branches if they can't wait so it can help those who need it most.
Some branches may be closed or have reduced hours so it's worth checking ahead if you do need to go in person.
You can use Barclays branch finder to check and it suggests checking each time you go in case things have changed since you were last there.
And if you do need to go to a Barclays branch, there are safety measures in place, including social distancing measures, plastic screens and regular hand washing.
You can do a lot of your banking online, via the Barclays website or app, including getting statements, managing transfers and even paying in cheques.
Telephone banking is also an option and you can also contact the bank in a number of ways to get help, including over the phone and live chat, but be aware wait times may be long.
Which businesses WILL be staying open through lockdown
THE following businesses are allowed to stay open during the second coronavirus lockdown in England:
- Food retailers
- Convenience stores and corner shops
- Off licenses and licensed shops selling alcohol including breweries
- Pharmacies and chemists
- Hardware stores
- Building merchants and building services
- Petrol stations
- Car repair and MOT services
- Bicycle shops
- Taxi or vehicle hire businesses
- Building societies
- Credit unions
- Short term loan providers
- Savings clubs
- Cash points
- Currency exchanges
- Post offices
- Funeral directors
- Launderettes and dry cleaners
- Dental services
- Hearing services
- Mental health services
- Veterinary surgeons and pet shops
- Agricultural supplies shop
- Storage and distribution facilities
- Car parks
- Public toilets
- Garden centres
Branches of HSBC can remain open during the second lockdown and most locations are open, but opening hours and the services available may be limited.
Current branch hours are either 10am-4pm or 10am-2pm and you can check you local branch opening times and any changes using the HSBC branch finder.
You can bank online or with the HSBC app instead of going into a branch.
If you are heading into branch you must wear a face mask unless exempt.
For customer service help you can use the app, live chat online or call the bank directly.
The bank says its phone lines are extremely busy and wait times are longer than normal, with prioritybeing given to those who need help urgently or who are directly affected by coronavirus.
NatWest and RBS
NatWest and RBS, which are both owned by the same parent company, can continue to keep its branches open.
But they are asking customers to visit only if it's critical and they are not able to use the NatWest or RBS app or online banking instead.
Both banks say he majority of branches will be open between 10am and 3pm from Thursday, but check before you travel for the latest opening hours for NatWest and RBS.
Mobile branches, where staff visit different locations to offer services, will be paused.
You can do tasks like transferring money, paying bills and viewing statements online and on the app and help with banking online is available via webchat and messaging.
You can phone NatWest and RBS too but the banks are warning customers that lines are very busy and asking that people only call when "absolutely critical".
Video banking is also available for those who can't make it to a branch.
NatWest has a bunch of information and resources online to help, including for people with caring responsibilities, how to manage work changes, support for those over 70 in extended isolation and those struggling financially.
And RBS is offering this same guidance too.
Lloyds Bank, Halifax, Bank of Scotland
Branches of Lloyds, Halifax and Bank of Scotland, which are all owned by the same parent company, can all remain open during the second lockdown.
But there may be changes to opening times or temporary closures at your local branch so its best to check ahead first before going there.
Anyone visiting branches will have to follow social distancing guidelines, wear a face covering unless exempt and you may also have to wait outside if it's busy.
You can do a lot of banking online or via your bank's app to avoid going into a branch.
There is also telephone banking, but each of the banks are asking customers to avoid this unless it's urgent, so those who most need it are able to get through.
Lloyds, Halifax and Bank of Scotland also have more resources online for support, including help with money worries support for the vulnerable and more.
How to keep yourself safe from hackers and scammers
FOLLOW these steps to protect yourself from hackers in the future:
- Make a 'strong' password with 8 or more characters and a combination of upper case characters, numbers and symbols
- Don't do online banking on public WiFi, unless absolutely necessary
- Don't click on dodgy email links claiming to be from banks
- Use different passwords for different sites
- Never re-use your main email password
- Use anti-virus software
- Don't accept Facebook friend requests or LinkedIn invitations from people you don't know
- Think before you put personal info on social media
- Find My iPhone, Android Lost and BlackBerry Protect all allow you to remotely wipe a stolen phone. Set this feature up
- Only shop online on secure sites
- Don't store your card details on websites
- Password protect your phone and other devices
Santander is able to open during the second lockdown according to the governments rules.
Customers of the bank are advised only to visit branches if they have a problem that can't be solved online or over the phone though.
Most branches are open between 10am and 3pm on weekdays and between 10am and 2pm on Saturdays, but there might be exceptions so check your local branch first.
Santander has online banking and a mobile app where you can access a range of services and you can cash a cheque by posting it toyour local branch.
The bank has a range of advice on how to handle coronavirus, including how to get in touch with the bank if you're struggling, specific support which might be available to you, help for vulnerable customers and more.
TSB can open under the lockdown rules and the bank says customers should check local opening times first and some of the services usually on offer may also be different.
There are some branches which are temporarily closed:
- Coupar – Angus
- London Wall
- Grantown on Spey
- Brighton – Western Road
- Plymouth – Crownhill
- Jameson Street Hull
There are also reduced hours at Bluewater, Cheapside, Flint, Mapperley, Taunton, St Austell and Bournemouth.
You can also speak to your local branch directly if you need financial help.
If you do need to visit a branch you'll need to follow social distancing guidelines, wear a face covering, unless exempt, and you might be asked to wait outside.
Online banking and TSB's mobile banking app offer a lot of the service you need online without having to venture out.
There is customer service support available via online chat and telephone banking too.
You can also find a range of financial support and guidance from TSB online.
Banks are allowed to remain open under the government new rules for the second lockdown and so are other essential shops and service.
Supermarkets are open and they have certain rules you need to follow in store when visiting – and there may be some limits on items too.
Pubs, bars and restaurants are closed but they can serve takeaways – find out what your fave food chains are doing.
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