Bakery shares a response to customer who called staff a 'w*****'

Bakery owner blasts rude and ‘entitled’ customer who called her a ‘w****r’ in furious message after she refused a last-minute cake order

  •  Bakery shared a witty response to ‘entitled’ customer who called staff a ‘w*****’
  • The Cake Tin Bakery quipped ‘Common sense. It’s not that common!’
  • After a customer requested an unreasonable same day delivery request 
  •  The post received racked up over 240 likes and gained a lot of support

A bakery owner blasted an ‘entitled’ customer who called a member of staff a ‘w*****’ after she refused a last-minute cake order. 

The Cake Tin Bakery, based in Blackpool’s Clifton Trade Park, was subject to an abusive message from a customer after they refused to bake a multi-layer cake at 15:47pm on Saturday afternoon for same-day delivery.

On their website the bakery states that while they do offer same-day delivery, orders for ‘larger items’ including Naked Layer Cakes should give a minimum of two to seven days. 

The Cake Tin Bakery, based in Blackpool’s Clifton Trade Park, was subject to an abusive message from a customer after they refused to bake a multi-layer cake

Oops: A bakery shared a witty response to ‘entitled’ customer who called a member of staff a ‘w*****’

Writing on Facebook, Kelly, the owner and Head Baker said: ‘So, just to say… don’t be like this one and think they can order a multi-layer cake at 15:47 on a Saturday afternoon, expect it to be baked fresh and delivered that same day. 

‘Especially without any prior communication. Cause darling, that order is gonna be cancelled.

‘Don’t then email us all annoyed because your self-entitled a*** didn’t get what they want. 

‘Don’t then send us abuse, like the one pictured, after we have sent you the facts, i.e. no previous communication, the fact that we are not a factory and multi-layer cakes need at least 3 days notice… 

Writing to Facebook, Kelly, the owner and Head Baker said ‘So, just to say… don’t be like this one and think they can order a multi-layer cake at 15:47 on a Saturday afternoon’

‘Cause honey, them customer service and professionalism skills are gonna go out the window. 

Kelly added: ‘Facts are facts. We are not a factory. We don’t bake a selection of layer cakes/celebration cakes to just have on the counter in the hope that someone MIGHT need one last minute. 

‘When we say ‘order before 4pm for same day’, that means the counter stuff. Blondies, brownies, brookies and the like.

‘Common sense. It’s not that common!’

Yummy! The stunning looking gooey treats come in a variety of different flavours to take away 

The post received racked up over 240 likes and gained a lot of support from customers in the comments section. 

One person wrote: ‘Are these people for real? I just don’t understand how people can be sooo stupid and rude.’

Another joked:’ At least they had the decency to say the regards were kind 😂’

While someone else said: ‘ Jesus the nerve of some people, there’s only one w**** here and it sure as hell isn’t you x’  

The Cake Tin Bakery shared a second response in a bid to turn a ‘negative’ into a ‘positive’. 

They decided to use the rude comment as a quirky discount code offering customers 10 per cent off their gift boxes.

The post received racked up over 240 likes and gained a lot of support from customers in the comments section

They decided to use the rude comment as a quirky discount code offering customers 10 per cent off their gift boxes

They wrote on facebook: ‘W****R!! With a negative, comes a positive!!

‘Today only, use the discount code W****R and get 10% off all our gift boxes and goodies via https://caketinbakery.co.uk/collections/boxes

‘Also, dont be a w****r… read the T&C’s below!! Okay, bye! T&C’s.’

The bakery specialises in delicious Instagram worthy cookies, brownies, layer cakes and shakes. 

The family-run business was established in October 2012 as a home baking business originally. 

After growing a large customer base they opened their first shop on Topping Street,  in July 2014. 

The bakery specialises in delicious Instagram worthy cookies, brownies, layer cakes and shakes

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