Chinese takeaway owner savages negative reviewers with cutting comebacks
A Chinese takeaway owner has become a viral sensation for her brutal replies to negative reviews.
In one response to a disgruntled diner, the woman said: “We are good but mind reading the stupid is not one of our skills."
Takeaway boss, Alice Cheung, 50, replies to the reviews of her restaurant, the Oriental Express, personally.
And, it’s no holds barred when it comes to the “sillier” reviews.
Her Pudsey restaurant has five start on JustEat – and she plans to keep it that way.
Most of the 148 reviews are positive, but those who criticise the business are savaged by Alice and her razor tongue, reports Leeds Live.
Alice said: “[Negative] reviews tend to put business owners down and demotivate them, I want to be realistic.
“I think review [responses] should be honest and not corporate responses.
“People need to know the truth especially other people reading reviews.”
She added that she tries to give “honest truthful answers” while also adding “banter to the platform”.
Some of the most amusing reviews and Alice’s replies have been shared across social media.
One review called the food “terrible”, but the business owner clapped back.
The response read: “You ordered a Vegetarian Munch Box and then called the shop to complain there was no MEAT in it.
“We sent what you ordered and there was nothing wrong with it.
“The bad review is to cover your error.”
The response then listed all the items that had been included in the box, before adding: “Please do not call again.”
Another post complained that their chicken dish was “totally ruined” by the inclusion of battered prawns.
In response, the restaurant wrote: “Will you please open your eyes and read the descriptions, you ordered the 'Special sweet and sour' which contains king prawns.
“You got what you ordered so how is this our fault?
“The food was fresh and perfectly cooked. We are good but mind reading the stupid is not one of our skills.”
In reply to another customer saying their delivery had been 45 minutes late, the restaurant said: “For the one-millionth time stop exaggerating, 10 minutes max if it was late and I very much doubt it was.”
In response to another person who asked why delivery times were different on Saturday nights, the reply said: “We looked into our crystal ball but it gave no indication as to just how many orders the public were going to place on Saturday night between 5 and 9pm.”
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But, Alice insists her restaurant serves “highest quality meals” and “takes food very seriously”.
She said: “We're happy with our customers and have regulars who are always happy with our meals.
Alice added: “If you're writing a review just be honest about the situation.
"If we messed up, we'll reply seriously if not expect some banter.”
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