McDonald’s customer ‘finds insect in burger and is knocked sick’
A McDonald’s customer was horrified when they lifted up their burger bun and found a mystery ingredient – what appears to be a dead insect.
The punter ordered a Big Tasty from the McDonald's restaurant in Parsonage Retail Park in Wigan, Greater Manchester.
Uber Eats delivered their order just after 9pm but they were immediately put off their meal after spotting the offending 'bug'.
They posted a picture of the gross find online and added: "McDonald’s Parsonage Retail Park, make sure you check inside your burgers, knocked me sick."
McDonald’s confirmed to Manchester Evening News that it has launched an investigation.
A spokesperson said: “We are sorry to hear about this customer’s experience. Food safety is of the utmost importance to us and we place great emphasis on quality control, following rigorous standards to avoid any imperfections.”
They added: "We are disappointed that, on this occasion, this was not the case.
"As soon as this matter was brought to our attention, we apologised and started an investigation.
"We would encourage this customer to contact our Customer Services team to claim a refund and to discuss this matter in more detail, if they have not already done so."
It's not the first time McDonald's customers have complained about "insects" in their food.
Last month, an arachnophobic found what she described as a "dead spider" in her McDonald's meal.
She was given a £15 voucher as compensation – but declined it as the experience put her off food.
A McDonald’s spokesperson responded: “We are sorry to hear about this customer’s experience and for the delay in responding to them. We place great emphasis on quality control, following rigorous standards to avoid any imperfections – we are disappointed to learn these were not met on this occasion.
"As soon as the matter was brought to our attention, we apologised and asked for the item to be sent back to us for further investigation, however it had been discarded so we’ve been unable to do so.
"We understand the customer has been in contact with our Customer Services Team who have sent vouchers as a gesture of good will. Once again, we’d like to apologise to the customer for their overall experience which fell well below our expectations.”
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