McDonald’s order error leaves ‘traumatised’ vegetarian ‘in tears and vomiting’
A vegetarian has been left "traumatised" after eating meat for the first time in her life due to an unfortunate McDonald's mix-up.
Charlotte Sunshine's boyfriend Calum Donaghy ordered her a veggie deluxe meal, from the fast food giant's Corstorphine, Edinburgh restaurant on Tuesday 8 June.
But when she started eating is she realised it was actually a chicken burger.
The burger had been placed in veggie wrapping by mistake.
The 26-year-old said she was left "vomiting and in tears" after just one bite as she realised that thanks to an order error she was chewing on real chicken rather than the veggie deluxe she ordered.
She said she recognised a a "Quorn-like" taste and frantically Googled her regular meal's ingredients to find it doesn't contain the meat substitute.
It was then that she realised she'd accidentally broken her life-long commitment to not eating meat.
Photos of the botched order show the meal's two red pepper and pesto goujons replaced by a single chicken patty. This is despite 'veggie deluxe' being emblazoned on the burger's box and label.
Charlotte quickly tweeted McDonald's to vent her anger but she's still not satisfied with their apology or full refund.
She says she feels "undervalued" because her beliefs should be "just as important as religious ones".
The vegetarian says Calum, 25, even had to make a two-hour round trip to give her "moral support" and take her to his house in Glasgow where she spent the next day with stomach ache.
Thankfully, she much better by the morning of Thursday 10 June, however Charlotte labelled the mistake "dangerous" and speculated she could have been hospitalised with a serious allergy.
She said the order placed via Just Eat has even put her off McDonald's for life.
McDonald's apologised for the "mistake" and said its "recognises that it is not acceptable to serve meat when a vegetarian product has been ordered".
According to Glasgow Live, Charlotte, who lives in South Gyle, Edinburgh, said: "When I knew it was chicken all of a sudden I started to feel really sick within the space of a few minutes. I immediately burst into tears and was physically sick.
"I was really hungry and looking forward to it. I took a bite into it and then when I swallowed I realised this was not what I was expecting to bite into.
"Because I've never eaten meat, it didn't really register that it tasted like meat because I didn't know what [meat] tasted like. It tasted similar to Quorn but the veggie deluxe doesn't taste like that.
"As soon as I realised, I froze and I messaged my boyfriend saying that I'm really panicking. I asked him to check if they'd changed the veggie burger, but when I Googled it I saw they hadn't."
She added: "It traumatised me. I actually got Calum to come and pick me up because I didn't want to be on my own and I needed some moral support. He was upset on my behalf too.
"It's dangerous. If you're mislabelling food then it could be something someone's allergic too. I know chicken isn't a common allergy but as I'd never eaten it I could have been severely allergic to it. I could have been hospitalised.
"I used to really enjoy the veggie deluxe when I couldn't be bothered cooking but I'll never eat at McDonald's again. I was feeling ill the whole night and then right into the next day."
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Charlotte, who is unemployed, has vegetarian parents so she was never introduced to meat and has never considered it.
A McDonald's spokesperson said: "We recognise that it is not acceptable to serve meat when a vegetarian product has been ordered, and we sincerely apologise to the customer for the mistake that was made in this instance.
"We have a number of procedures in place to avoid inaccurate orders, but in this case these were not followed, and we are looking into why this occurred. Our Customer Services Team is currently in contact with the customer to help find a resolution."
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