Royal Mail scams: How to spot fake emails and text messages

Royal Mail: Urgent warning issued on 'failed delivery' text scam

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Royal Mail scams are on the rise, with criminals posing as the postal delivery service in order to obtain money or sensitive information from unsuspecting Britons. These scams often take the form of emails or text messages.

It is important to note that these texts and emails are not from Royal Mail and are not associated with the company.

In a bid to help customers better understand what communication is legitimate, and what is a possible scam, Royal Mail offers advice on its website.

Here are several common online and mobile phone scams, and how to avoid losing money.

Royal Mail text message scams

Text message scams often come in several varieties and can include everything from links to click on to telephone numbers to call.

One common scam is a text message which, according to Royal Mail, will state “there is a package that needs to be rescheduled”.

This message asks customers to click on a “” link. The link takes customers to a scam site that requested payment.

Royal Mail warns: “Do not click on any links or enter any details.”

Another variant of the text message scam is one that states “an item is waiting to be collected” by the customer.

This will include a link. Once again Royal Mail says customers should not click the link.

Others may state that a delivery fee is required in order for a package to be delivered.

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This is not true, and customers should not click on the link.

Royal Mail highlights another text message scam which claims to be from “”, though the delivery company notes this sender detail may change over time.

Royal Mail explains: “If you click on the link in the first screen you’ll see a message suggesting a package was found in transit and there is an outstanding delivery payment to make.”

Once again, customers are advised not to click on any links or insert any payment information.

Some text messages also include fake website addresses which look a lot like they could be associated with Royal Mail, but are not.

Royal Mail will only contact customers via text or SMS if the sender has requested this and is using a product that offers such a service.

The company adds: “If a fee is due on an item we’d leave a grey card to confirm this, we wouldn’t send a text.”

Royal Mail email scams

Royal Mail scams can also often take the form of emails.

They often use images of the Royal Mail emblem or use fake email addresses with “Royal Mail” in the name, so some people are easily caught out.

Once again, however, it is imperative to note that these emails are not from or associated with Royal Mail.

One example listed on the Royal Mail website includes an email from “Royal Mail Group Ltd” using various email addresses such as “[email protected]”.

Royal Mail advises: “The email informs you that your package could not be delivered due to no custom duty being paid.

“Do not click on any links or enter any details.”

A second email scam type claims a delivery attempt has been made.

Royal Mail states that the email often comes from “RoyalMail Delivery” though notes “various email addresses are used”.

The national delivery service explains: “The email informs you that you have missed a package delivery from HMRC Revenue and Customs and gives a link to reschedule the delivery.

“Do not click on any links or enter any details.”

Another variation of the email scam links to “SurveyGizmo” and claims to be a “notice on your delivery”.

The link will request customers insert their email and password.

Once again, customers should not click on any links or enter any details.

Other email scams take the form of either a “delayed package delivery” or “Royal Mail delivery attempted”.

Customers should take care when opening these emails, checking the sender address, any spelling mistakes within the email, and any requests for banking or personal information which seem unlikely to be from Royal Mail.

How can I report a Royal Mail scam?

In a bid to stamp out these scams, Royal Mail has dedicated hubs for Britons to forward on suspicious emails and text messages.

On its website, the delivery service explains: “If you receive a suspicious email, text message, telephone call or discover a Royal Mail branded website which you think is fraudulent, please report it to [email protected]

“For suspicious emails, forward the email to [email protected], do not click on any links or attachments and then delete it from your inbox.

“For suspicious text messages, please send us a screenshot of the message to [email protected]

“For suspicious calls or websites, please include the phone number or website address in the body of the email.”

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