UK’s most and least reliable cars revealed – with BMW branded the worst

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  • 12:20, 9 MAY 2019
  • Updated12:24, 9 MAY 2019

A German car manufacturer famed for its reliability and solid engineering was the shock loser in a study of problematic car features. 

BMW was named as the least reliable car following research that looked at how many problems drivers reported with their vehicles.

The 100 BMWs included in the study produced 181 faults – well below the industry average of 119.

It's bad news for the classically dependable German auto industry all round, with Volkswagen and Mercedes-Benz both falling out of the top ten.

The most reliable was French brand Peugeot.

Customers of the vehicle manufacturer found just 77 problems per 100 vehicles, meaning around a quarter of cars were effectively faultless.

Following just behind was trusty old Skoda, which caused issued for 88 out of 100 car users.

Although this numbers might appear high, the Vehicle Dependency Study puts motors through intense, highly detailed stress tests that can reveal numerous faults in a single car.

While Hyundai, Nissan, Suzuki and Vauxhall were all scored less than one fault per vehicle, the biggest offenders had close to double that figure.

Following just behind BMW at the bottom of the list was Fiat came next with 173 issues per 100 motors followed by Audi, with 167 per 100, and Jaguar, with 159 per 100.

“When we look at the PP100 scores of relatively new safety technologies, it’s clear that manufacturers still have work to do to perfect those systems—particularly premium brands that use them as a major selling point,” said Josh Halliburton, head of European operations at J.D. Power, which conducted the study.

“It’s also going to be vital for vehicle makers to win customer trust in this technology if they are to convince potential buyers that fully automated vehicles in the future will be reliable.

"For example, such buyers are quite likely to question the safety of self-driving cars if brands still struggle with the accuracy of their navigation systems.”

The JD Power survey used data from more than 11,000 car owners to track the number of faults experienced in cars registered between November 2015 and January 2018.

Researchers looked at 177 problematic symptoms in eight categories including driving experience, navigation and audio to rank vehicles for a study that's now in its fifth year. 

Although the average score slightly improved compared to last year, issues with built-in Bluetooth, built-in voice recognition, navigation systems and poor radio reception continued to infuriate drivers.

In bad news for climate conscious motorists, green vehicles experience more problems on average.

Electric and hybrid cars had more issues with their seats, navigation devices and engines than their combustion engine counterparts.

Here are the results in order of most to least reliable:

Most to least reliable cars according to J.D. Power

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