United Airlines debuts virtual customer service — here’s where its available
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United Airlines passengers can now get contact-free help at certain airports.
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On Tuesday, the airline announced that it has launched “Agent on Demand,” a virtual customer service program that’s currently available at Chicago O’Hare International Airport and Houston's George Bush International Airport.
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United Airlines has debuted a new program, “Agent on Demand” in its Chicago and Houston airports and will expand the program to its other hub airports by the end of the year. (PRNewsfoto/United Airlines)
Once passengers are connected to an agent, they’ll be able to ask about anything they would normally ask a gate agent, without having to wait in line.
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The program’s chat function is even able to translate more than 100 languages, so passengers “can type in their preferred language and the messages will be automatically transcribed in English for the agents and in the selected language for the customer,” the announcement said.
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